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Shipping & Returns

Shipping Policy

  1. Delivery Time: Delivery takes up to 7 working days nationwide within South Africa using Courier Guy.

  2. Shipping Cost: Shipping costs will be calculated at checkout based on your location and order size.

  3. Order Processing: Orders are processed within 1-2 business days after payment confirmation.

Returns and Exchanges:

  1. No Refunds: We do not offer refunds. We only offer exchanges for items that meet our return criteria.

  2. Exchange Process: Contact our customer service team to initiate an exchange. Items must be unused, unwashed, and in their original condition with all tags attached.

Intellectual Property:

  • All content on our website, including text, images, logos, and graphics, is the property of Galaxy Waves and is protected by copyright and trademark laws. You may not use any content without our prior written consent.

Limitation of Liability:

  • Galaxy Waves will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of or inability to use our website or products.

Governing Law:

  • These Terms & Conditions are governed by the laws of South Africa. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of South Africa.

Changes to the Terms & Conditions:

  • We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated revision date.

For any questions or concerns about our Terms & Conditions, please contact us

Return & Exchange Policy

We aim to ensure you are satisfied with your purchase. However, we do not offer refunds. We do offer exchanges for items that meet our return criteria.

Exchange Policy:

  1. Eligibility: Items must be unused, unwashed, and in their original condition with all tags attached.

  2. Process:

    • Contact our customer service team at [your email] to initiate an exchange.

    • Fill out the exchange form included with your order and include it in your return package.

    • Ship the item(s) back to us using a trackable method. The customer is responsible for return shipping costs unless the item is defective or incorrect.

  3. Inspection: Once we receive your return, we will inspect the item(s). If the exchange is approved, we will send the new item to you.

Non-Exchangeable Items:

  • Sale items and gift cards are not eligible for exchange.

For any questions or concerns about exchanges, please contact our customer service team.

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